At Aurora Ivvy, we prioritize quality and durability in every piece. Our jewelry is crafted using premium materials, including sterling silver, stainless steel, and titanium steel. For our gold designs, we use 18K gold plating to ensure a luxurious finish that lasts. Each material is carefully selected to provide long-lasting beauty, comfort, and resistance to wear. We stand by our craftsmanship and offer a lifetime color guarantee on eligible products to ensure your satisfaction.

We’re excited to get your order to you as quickly as possible! Below are the details of our shipping process, delivery times, and shipping costs.

Processing Time

• Processing begins once your payment is confirmed.
• Processing time typically takes 2-3 business days to complete. This includes preparing your order, packaging it securely, and getting it ready for shipment.

Delivery Time

Your delivery time is calculated as the processing time (2-3 business days) + shipping time (which depends on your location). Here are the estimated delivery times for each region:

• United States (US): 10-18 days from the date your order is shipped.
• United Kingdom (UK): 14-20 days from the date your order is shipped.
• Canada: 14-20 days from the date your order is shipped.

Free Shipping

We are pleased to offer free shipping on all orders, regardless of size.

Order Confirmation and Tracking

Once your order is processed and shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.

Shipping Delays

While we work hard to ensure that your order arrives on time, please note that shipping times may be affected by holidays, weather conditions, or other unforeseen circumstances. We appreciate your patience in such cases.

We want you to be completely satisfied with your purchase! If you’re not, we’re here to help with a smooth return and refund process.

Return Window

• You have 7 days from receiving your order to request a return. After this period, items may be eligible for a discount code, provided they meet the return conditions listed below.

Reasons for Returns

We accept returns for the following reasons:

• Defective Product: If your item arrives damaged or defective, please let us know right away.
• Incorrect Item: If you received the wrong item, we’ll help resolve it as quickly as possible.
• Not as Described: If the item does not match the description on our website, you may request a return.

Conditions for Return

To qualify for a return, please ensure:

• The item is unworn, unaltered, and in original packaging.
• The item has not been used, washed, or modified in any way.
• Jewelry and other items that have been altered or do not meet these conditions cannot be accepted for return.
• Items marked as non-returnable or received as gifts are not eligible for return.

Return Shipping Costs

• Return shipping fees are the responsibility of the customer. We do not provide Freight To Collect (FTC) services, so please ensure return shipping costs are covered and that customs fees (if applicable) are paid.

How to Start a Return

1. Contact Us: To initiate a return, please contact our Customer Support team within 7 days of receiving your item.
2. Provide Details: In your message, describe the reason for the return and attach a photo if the item is defective or incorrect.
3. Shipping Back Your Return: Once we approve your return, carefully package the item and ship it to the provided return address. Be sure to track your package—we cannot be responsible for items lost in return shipping.

Refund Process

Once we receive and inspect your return, we’ll process your refund to the original payment method. Refunds will be processed within 48 hours of receiving your item.

Discount Code After 7 Days

If more than 7 days have passed since receiving your item, we cannot offer a full return. However, we would be happy to provide you with a discount code for 20% off your next purchase or a $20 discount (depending on the order value), as a thank-you for your continued support.

Our Satisfaction Guarantee

Your satisfaction is important to us! If you encounter any issues with your order beyond the 7-day period, please reach out, and we’ll do our best to resolve the situation to your satisfaction.